Privacy Policy

This privacy policy applies to Rawdah Tours Ltd, a company registered in England and Wales.

If you have any questions about this policy, please contact us at rawdahtours@gmail.com or on WhatsApp at +44 7809 281429.

When you book a trip or make an enquiry with us, we may collect the following information:

• Your full name
• Your email address
• Your phone number
• Your postal address (if required for documentation purposes)
• Passport details and date of birth (where required for visa processing or flight arrangements)
• Payment information (handled through our payment or deposit process)
• Any other information you voluntarily provide when communicating with us

We only collect data that is necessary for the purpose of organising your trip or responding to your enquiry.

We use your personal data for the following purposes:

• To process your booking and confirm your place on the trip
• To send you booking confirmation and follow-up emails regarding payment and trip details
• To arrange visa documentation, flights, accommodation, and transfers on your behalf
• To contact you with important information related to the trip
• To respond to your questions or enquiries

We do not use your personal data for marketing purposes without your consent, and we do not sell or share your data with third parties for their own commercial purposes.

In order to deliver the services included in your package, we may share relevant personal information with third-party providers involved in organising your trip. These may include:

• Airlines, for the purpose of flight bookings
• Hotels, for the purpose of room reservations
• Visa processing agents or government authorities, where required
• Our ATOL-approved travel supplier (Polani Travel Ltd, ATOL no. 5311), where applicable

We only share the minimum information necessary and require that third parties handle your data in accordance with applicable data protection laws.

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Once your trip has concluded and all related obligations have been met, we will securely delete or anonymise your data unless you have asked us to keep it for future trip planning.

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data, subject to any legal obligations
• Object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us at rawdahtours@gmail.com.

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Communications with us via WhatsApp and email are subject to the security measures of those platforms. If you believe your data has been compromised, please contact us immediately.

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about how we handle your personal data, please get in touch:

RAWDAH TOURS LTD
5 Sir Denis Drive, Birmingham, England, B9 5DU
Email: rawdahtours@gmail.com
Phone: +44 7809 281429